Logistics policy
Before ordering, please read the following important shipping information regarding holiday delays and service reminders.
For holidays and any destinations affected by service alerts or international delays, please allow an additional 7-14 business days to receive your order. Note that all delays listed may not cover all issues affecting your destination country. Please expect delays in the holiday season. We recommend that you check the service alerts of your local courier companies, even those not listed below, for more up-to-date information on their services. If you still do not receive your order after this additional time, please feel free to email support@galacase.com for assistance. We are open 24/7, thank you for your continued patience.
SHIPPING INFORMATION ANDÂ ESTIMATES .
We typically package orders for shipping within 1-4 business days, depending on the number of business hours (EST) our fulfillment centers are operating on. Any orders placed after business hours on Friday or over the weekend will ship the following Monday.
If your item is in stock and ready to ship, there will be a 24 hour delay between when your order ships and when tracking details are emailed to you. From there, standard shipping will take place. If you have not received a shipping notification, please check directly on the product page on our website for any backorder notifications and shipping estimates, as this will share the latest information on the status of your order.
The package you ordered will be shipped in Hong Kong/Japan. The following is the logistics time limit for each country/region.
North American countries/regions
| United States | 10-13 working days |
| U.S. remote areas | 13-15Â working days |
| Canada | 14-16Â working days |
| Mexico | 16-18 working days |
European countries/regions
| Italy | 9-11Â working days |
| France | 10-12Â working days |
| UK | 6-8Â working days |
| Germany | 9-11 working days |
| Netherlands | 9-11 working days |
| Belgium | 9-10 working days |
| Switzerland | 12-14 working days |
| Austria | 9-11 working days |
| Ireland | 13-15 working days |
| Denmark | 8-10 working days |
| Norway | 10-12 working days |
| Sweden | 7-9 working days |
| Finland | 11-13 working days |
| Spain | 11-13 working days |
| Portugal | 9-11 working days |
| Greece | 15-17 working days |
| Poland | 15-17 working days |
| Estonia | 10-13 working days |
| Latvia | 11-14 working days |
| Lithuania | 11-13 working days |
| Czech Republic | 14-16 working days |
| Hungary | 10-12 working days |
| Slovakia | 6-8 working days |
| Romania | 15-17 working days |
| Bulgaria | 11-13 working days |
| Slovenia | 9-11 working days |
| Malta | 17Â working days |
| Luxembourg | 6Â working days |
| Guernsey | 6-8Â working days |
Asia countries/regions
| China | 8-10 working days |
| Thailand | 7-9Â working days |
| Japan | 12-14Â working days |
| Taiwan, China | 5-7 working days |
| Singapore | 6-8 working days |
| Philippines | 6-8 working days |
| Malaysia | 10Â working days |
| Saudi Arabia | 8-10 working days |
| United Arab Emirates | 10-12 working days |
| Sri Lanka | 23Â working days |
Australia countries/regions
| Australia | 13Â working days |
| New Zealand | 21Â working days |
When you receive the tracking code, you can view your order information on the website below (If you canât find your order on one of the websites, please check on the other website).
Logistics query A: https://www.trackingmore.com/4px-tracking.html?number=
Logistics query B: https://www.17track.net/en
If you canât find the delivery time for your country/region, or if you have other questions, please contact us. support@galacase.com