We are sorry to hear that you are canceling our order!
To change or cancel your order, first locate the order confirmation email that was sent to you.
Forward this email to support@galacase and adjust the subject line to read "Order Cancellation Request" or "Order Edit Request".
Please email us your order number and what you would like to do:
Canceling an Order – Please let us know that you would like to cancel your order.
If the order cannot be cancelled, we can assist you with your return plan once the item has been delivered to you. You are more than welcome to return the package to us within 30 days of purchase for a full product refund.

Please email your order number and what you would like to do with:
Editing your order - Please let us know which items you would like removed or added to your order. If the package has been shipped and cannot be changed, please don't worry, you will get 30 days no questions asked return service.

The payment options that we accept are:

• Credit Cards (Visa, Mastercard, Discover, and American Express)
  
• Debit Cards
  
• PayPal

At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.

There may be several reasons to this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:

• Try using different web browser to place your order
  
• Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records
  
• If you have moved within the last 5 years, it is possible it is not recognizing your new address
  
• Please verify with your bank or credit union if they support AVS
  
• If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted

We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.

If there are any multiple charges showing on your bank statement, it is most likely pending charges that should disappear within 3-5 business days. No money has actually been taken out from your account for these pending charges.However, if these multiple charges do not go away after 5 business days, please contact ourCustomer Support Teamand we will assist you further.

Good news! We do have a program for our galacase.com tax exempt customers!
In order to enroll in the Tax Exemption Program, please create an account with us and provide our Customer Support Team with the valid tax exemption document(s) along with the email address used to create the account.
Once we confirm the document(s) and account email address, we will make the necessary changes to your account, and any future orders placed under the account will be tax exempt.